Shipping policy

Thank you for shopping with JOSH MATHEW CHAKKANATTU. We specialise in a wide range of stylish and durable tableware for home dining and commercial catering use. Our team adheres to strict order fulfillment and protective shipping standards, aiming to deliver every tableware order with precise item verification, full transit protection for fragile goods, and consistent delivery efficiency for all global customers.

1. Order Processing Time

All validated tableware orders will go through meticulous product inspection, specialized fragile packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and national public holidays. Processing timelines may be moderately extended during busy sales seasons and high-volume promotional campaigns. Any considerable shipping delays will be promptly communicated to affected customers via official notifications.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to all tableware orders are dynamically calculated and clearly displayed on the checkout interface before payment completion, ensuring full cost transparency for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations are tentative estimates rather than guaranteed timelines. Actual parcel arrival schedules may be affected by courier service disruptions, customs clearance verification, adverse weather conditions, cross-border logistical bottlenecks and regional holiday closures.

3. Shipment Confirmation and Order Tracking

Once your tableware order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email that includes exclusive parcel tracking credentials.
Real-time tracking data and logistics status updates will generally be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel collection and backend system synchronization.

4. Address Liability and Transit Issue Resolution

Customers are solely responsible for verifying the accuracy and completeness of their delivery address during checkout to prevent misdelivery, package returns or transit loss. JOSH MATHEW CHAKKANATTU holds no accountability for delivery errors resulting from inaccurate or incomplete customer-provided address information. Any parcels returned due to address discrepancies will incur additional reshipping fees payable by the purchaser.
If your tableware parcel is lost during international transit, please reach out to our support team within 7 days of your projected delivery date to initiate a logistics investigation. For orders arriving with cracked, chipped or broken tableware items due to transit impacts, please submit a support ticket within 48 hours of delivery with clear photos of damaged products and original packaging. Our team will evaluate the case and provide timely solutions.

5. Tableware Care and Liability Exclusion

Each tableware product is packaged with tailored care guidelines covering proper cleaning, daily maintenance and safe storage methods. All dining utensils must be maintained in accordance with official product instructions. JOSH MATHEW CHAKKANATTU disclaims all liability for product damage, breakage or surface deterioration caused by improper cleaning practices, careless handling, unauthorized modification or user negligence.

6. International Shipping and Customs Provisions

Cross-border shipping of tableware goods may be subject to import duties, customs tariffs and additional clearance charges as regulated by local authorities of destination countries. All such auxiliary fees are the exclusive responsibility of customers and are not incorporated into product prices or standard shipping costs.

7. Contact Information

For any inquiries or clarification regarding this Shipping Policy and your order’s logistics status, please connect with our dedicated customer support team using the official details listed below:
Trade Name: JOSH MATHEW CHAKKANATTU
Phone number: 447582913046
Email: service@chakkanserve.shop
Physical address: 2 Headingley Mews, Wakefield, WF1 3AB, United Kingdom

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